SHIPPING & RETURNS
SHIPPING POLICY
We deliver across Europe with fully tracked shipping. Orders are processed within 1–3 business days, and delivery usually takes 5–12 business days depending on your country. Any shipping costs are shown at checkout before you pay.
Once your order has shipped, you will receive an email with your tracking number. Orders with several items may arrive in separate parcels, as pieces can be sent from different partner warehouses. If your order has not arrived within 15 business days, write to us at thequeensofficialbrand@gmail.com and we will sort it out for you.
RETURN & EXCHANGE POLICY
Changed your mind? You have 14 days from the day you receive your order to return it, no reason needed. Items must be unworn, unwashed and in their original condition, with all tags and packaging. For hygiene reasons, earrings can only be returned if still sealed.
To start a return, email thequeensofficialbrand@gmail.com with your order number and we will send you the return instructions. Return shipping is paid by the customer, unless your item arrived damaged, faulty or incorrect, in which case we cover everything. Refunds go back to your original payment method within 14 days, once we have received the item or proof that it has been sent back.